Your privacy is important to us. This policy explains how Telstrah App collects, uses, and protects your personal information.
When you create an account with Telstrah App, we collect personal information including your name, email address, phone number, and payment information. This information is necessary to provide our mobile account management and balance tracking services.
We automatically collect information about how you use our platform, including transaction history, service preferences, device information, IP address, browser type, and access times. This helps us improve our services and provide better user experience.
To manage your online service accounts through our platform, we may collect account identifiers, balance information, and transaction details from connected entertainment, gaming, and utility platforms.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
With trusted third-party service providers who help us operate our platform and process payments securely.
When required by law, court order, or government regulation, or to protect our rights and safety.
We implement industry-standard security measures to protect your personal information:
All data transmission is protected with 256-bit SSL encryption
Data stored in encrypted databases with restricted access
Multi-factor authentication and role-based access controls
Under Australian Privacy Principles and applicable privacy laws, you have the following rights regarding your personal information:
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure for regulatory compliance, while transaction records are kept for 5 years as required by Australian financial regulations.
Our platform uses cookies and similar technologies to enhance user experience, remember preferences, and analyze platform usage. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or platform notifications at least 30 days before the changes take effect.