Please read these terms carefully before using the Telstrah platform and services
Last updated: December 15, 2024
By accessing and using the Telstrah platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Telstrah regarding your use of our digital platform and services.
If you do not agree with any part of these terms, you must not use our platform. Your continued use of Telstrah services constitutes acceptance of any modifications to these terms that may be implemented from time to time.
Telstrah is a comprehensive digital platform designed to facilitate the management and top-up of various online service accounts, including entertainment platforms, gaming services, and utility accounts. Our platform provides users with a centralized, secure environment for balance tracking and account management.
As a user of the Telstrah platform, you are responsible for maintaining the confidentiality and security of your account credentials. You must provide accurate, current, and complete information during the registration process and promptly update any changes to your personal information.
All transactions processed through the Telstrah platform are subject to our payment terms and conditions. Users are responsible for ensuring sufficient funds are available for requested transactions and understanding the fee structure associated with different services.
Transaction processing times may vary depending on the service provider and payment method selected. While most transactions are processed immediately, some may require additional verification or processing time. Telstrah will provide estimated processing times for each transaction type and notify users of any delays.
Important: All sales are final. Refunds are only available in cases of technical errors or unauthorized transactions, subject to our refund policy and investigation procedures.
Telstrah is committed to protecting your privacy and personal information. We collect, process, and store user data in accordance with applicable privacy laws and regulations, including the Australian Privacy Principles and international data protection standards.
We collect personal information necessary to provide our services, including account registration details, transaction history, and usage analytics. This information is used solely for service delivery, security purposes, and platform improvement. We do not sell or share personal information with third parties except as required for service provision or legal compliance.
Users are prohibited from engaging in any activities that may compromise the security, integrity, or availability of the Telstrah platform or violate applicable laws and regulations. The following activities are strictly forbidden:
While Telstrah strives to maintain continuous service availability, we cannot guarantee uninterrupted access to our platform. Scheduled maintenance, system updates, and unforeseen technical issues may temporarily affect service availability.
We will make reasonable efforts to provide advance notice of scheduled maintenance and minimize service disruptions. Users will be notified through email, platform notifications, or our official communication channels regarding any planned downtime or service interruptions.
Telstrah provides its services on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
Liability Limitation: In no event shall Telstrah be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services.
Telstrah reserves the right to suspend or terminate user accounts at any time for violations of these terms, suspicious activity, or other legitimate business reasons. Users may also terminate their accounts at any time by contacting our customer support team.
Upon account termination, users will lose access to all platform features and services. Any remaining account balances will be handled according to our refund policy and applicable regulations. Users are responsible for withdrawing or transferring any remaining funds before account closure.
These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising from or relating to these terms or your use of Telstrah services shall be subject to the exclusive jurisdiction of the courts of Australia.
Before initiating any legal proceedings, parties agree to attempt resolution through good faith negotiations and, if necessary, mediation. This approach helps ensure efficient and cost-effective dispute resolution while maintaining positive business relationships.
For questions, concerns, or support regarding these Terms of Service or any aspect of the Telstrah platform, please contact our customer support team through the following channels:
These terms are effective as of the date listed above and supersede all previous versions. Telstrah reserves the right to modify these terms at any time with appropriate notice to users.